Refund and Returns Policy

Refund and Returns Policy

Effective Date: September 2, 2026

At vadisposableonline.com

, we strive to ensure complete customer satisfaction with every purchase. Due to the personal nature and safety regulations surrounding vape devices, e-liquids, and accessories, we have established a strict Refund and Returns Policy in compliance with UAE consumer protection regulations.

1. General Return Eligibility

Because vape products are consumable and personal health goods, we cannot accept returns or offer refunds for opened, used, or unsealed items unless they arrive damaged, defective, or incorrect.

To be eligible for a return or replacement:

  • The item must be unopened, unused, and in its original packaging with all factory seals intact.
  • You must notify us within 24 to 48 hours of receiving your order.
  • Proof of purchase (order number, invoice, or receipt) must be provided.

2. Damaged, Defective, or Incorrect Items (DOA – Dead on Arrival)

If you receive a defective disposable vape (e.g., non-working out of the box), a damaged item, or an incorrect order:

  1. Contact us immediately within 24 hours of delivery via WhatsApp at +971545371351 or email at info@vadisposableonline.com.
  2. Provide a clear video or photos demonstrating the issue, along with the order number and package label.
  3. Once verified by our team, we will arrange a free replacement or issue a store credit/refund.

Note: E-liquids, open pod systems, and disposable vapes that have been used or emptied cannot be returned due to flavor preference or general dislike of a brand.

3. Non-Returnable Items

The following items are strictly non-refundable and non-returnable:

  • Opened e-liquids and nic salts.
  • Used disposable vapes or coils.
  • Items damaged due to customer misuse, improper charging, or accidental drops.
  • Products bought on clearance or promotional clearance sales.

4. Refund Process

Once your returned item is received and inspected at our physical store in Dubai:

  • Approved Refunds: Refunds will be processed to your original payment method within 5–7 business days, or instantly provided as store credit.
  • Cash on Delivery (COD) Orders: Refunds for orders paid via Cash on Delivery will be issued as store credit or bank transfer upon approval.

5. Return Shipping & Pickup

  • If the return is due to our error (wrong or defective item), we will cover the return delivery costs.
  • If you are returning an unopened eligible product for exchange due to a change of mind, you will be responsible for paying the courier delivery fees (AED 20–30 depending on the UAE location).
  • Alternatively, you may bring the unopened product directly to our physical store for exchange.

6. Physical Store Location & Contact Us

For any questions regarding refunds, returns, or product replacements, please contact our support team: